What information we collect
Personal Information: In using this Site, you may be disclosing and Trace Matters may be collecting certain information from and about you. This may include personally identifying information (or information that may identify you)(“Personal Information”) that you are asked to submit in filling out filling out any on-line order form, on-line customer or visitor registration, on-line requests for product and/or service information, and inquiries or submissions for the purpose of exploring and/or applying for posted or unposted Trace Matters career opportunities. The Personal Information may include personal contact information, such as your name, title, address, telephone number(s), e-mail address(es), company/organization name and address, and ordering and billing details, and in the case of career submissions, employment and education history and other information of a personal nature. Your submission of any such Personal Information is, at all times, your choice. However, you may not be able to access some or all of the content of the Site, the products and/or services offered by Trace Matters if such information is not provided.
Other Information: In addition to Personal Information, we may also collect certain other information while you are using the Site, including the Uniform Resource Locator (URL) of the website from which you have accessed the Site, the URLs that you have visited on the Site, the content you access, the functions, products, or services you use on the Site, location information, the date and time of your visit(s) to the Site, your computer’s operating system, your computer’s unique identifier (e.g., CPU serial number), the browser you are using to access the Site, and the Internet Protocol (IP) address from which you are accessing the Site. Some of this information is collected through your voluntary submissions of information. Some of this information is collected through the use of “cookies” (see “Cookies” below), which may be placed onto your computer. Some of this information is collected through other technologies, such as marketing software tools.
Our Site is not directed to or intended for use by any minor children, and Trace Matters does not knowingly collect or process any information from minors who use our Site, products or services.
In providing information, including Personal Information, to Trace Matters through this Site, you are consenting and agreeing to our collection and use of that information in accordance with this Policy.
How we use collected information
Trace Matters will use the information we collect, including your Personal Information, in providing products, services and information to you and to our other customers and business partners, to help us better understand your needs and interests, and to improve upon our ability to provide such products, services and information going forward. Specifically, we use your Personal Information to help you complete a transaction or order, to respond to your requests for information, to communicate with you about past or future interactions with us, to deliver products/services to you, to bill you for products/services you purchased, and to provide you with ongoing service and support. We also use your information, including Personal Information, to operate, maintain, and improve our sites, products, and services, to improve our ability to market our products to targeted audiences, to assess trends and interests. Occasionally, we may use your Personal Information to contact you to complete surveys that we use for marketing and quality assurance purposes. We may also use your Personal Information to authenticate our customers, as well as to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity on the Site.
Personal Information may also be aggregated with such information from other visitors to the Site such that the information no longer personally identifies you. We may use and process the aggregated information for the general purpose of evaluating our market and/or business trends, our customer and user demographics, interests and behavior, our past and future product and/or service offerings and/or pricing, or other aspects of our business. We may share such aggregated information with our business partners, vendors, distributors or other collaborators, for these same purposes. We may also sell or license such aggregate information to one or more third parties for use and process in a similar manner.
Trace Matters collects and processes your Personal Information where you consent to our doing so. In addition, Trace Matters may lawfully process and/or transfer your Personal Information without your consent, where: (i) the transfer or processing is necessary for the performance of a contract between you or your company/organization and Trace Matters (including any of its affiliates or subsidiaries); (ii) the transfer or processing is required by applicable law; (iii) the transfer or processing is necessary, or legally required, on important public interest grounds, for the establishment, exercise, or defense of legal claims, or to protect your vital interests; (iv) or the transfer or processing is necessary for the purposes of legitimate interests pursued by us or a third party. Such legitimate interest includes, for example, the promotion, marketing and or sales of our products and services to existing and potential new customers.
Sharing collected information
Security of your information
Trace Matters is committed to ensuring the security of the personal data you choose to provide us. We employ industry standard technical and administrative controls to protect against unauthorized access to and unlawful interception or processing of your personal information. Notwithstanding this, no security measures can fully eliminate the possibility of unauthorized access to your Personal Information, and as such, Trace Matters shall not be liable for any such unauthorized access.
Information choices and changes
Our marketing emails tell you how to “opt out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you. You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt out of our sharing with others, and update your personal information. You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.
Terms and Conditions
Last Revised: 2/10/2020