top of page

Privacy Policy


Trace Matters Scientific LLC and its related companies (“Trace Matters” or “we”) respect the privacy of our customers, business partners, and other visitors to our website (“Site”), and we are committed to protecting your personal information. This Privacy Policy is published to help you understand what information we may collect from you, how that information may be used by us, how we will look after that information, and what your privacy rights are with respect to that information. This Privacy Policy applies only to the use and collection of data and information obtained by Trace Matters through this Site. Trace Matters is operating as the controller of the Site as well as any data or information that you submit via the Site, unless expressly indicated otherwise when you submit data or information through the Site.

What information we collect

Personal Information: In using this Site, you may be disclosing and Trace Matters may be collecting certain information from and about you. This may include personally identifying information (or information that may identify you)(“Personal Information”) that you are asked to submit in filling out filling out any on-line order form, on-line customer or visitor registration, on-line requests for product and/or service information, and inquiries or submissions for the purpose of exploring and/or applying for posted or unposted Trace Matters career opportunities. The Personal Information may include personal contact information, such as your name, title, address, telephone number(s), e-mail address(es), company/organization name and address, and ordering and billing details, and in the case of career submissions, employment and education history and other information of a personal nature. Your submission of any such Personal Information is, at all times, your choice. However, you may not be able to access some or all of the content of the Site, the products and/or services offered by Trace Matters if such information is not provided.


Other Information: In addition to Personal Information, we may also collect certain other information while you are using the Site, including the Uniform Resource Locator (URL) of the website from which you have accessed the Site, the URLs that you have visited on the Site, the content you access, the functions, products, or services you use on the Site, location information, the date and time of your visit(s) to the Site, your computer’s operating system, your computer’s unique identifier (e.g., CPU serial number), the browser you are using to access the Site, and the Internet Protocol (IP) address from which you are accessing the Site. Some of this information is collected through your voluntary submissions of information. Some of this information is collected through the use of “cookies” (see “Cookies” below), which may be placed onto your computer. Some of this information is collected through other technologies, such as marketing software tools.



Our Site is not directed to or intended for use by any minor children, and Trace Matters does not knowingly collect or process any information from minors who use our Site, products or services.



In providing information, including Personal Information, to Trace Matters through this Site, you are consenting and agreeing to our collection and use of that information in accordance with this Policy.


How we use collected information

Trace Matters will use the information we collect, including your Personal Information, in providing products, services and information to you and to our other customers and business partners, to help us better understand your needs and interests, and to improve upon our ability to provide such products, services and information going forward. Specifically, we use your Personal Information to help you complete a transaction or order, to respond to your requests for information, to communicate with you about past or future interactions with us, to deliver products/services to you, to bill you for products/services you purchased, and to provide you with ongoing service and support. We also use your information, including Personal Information, to operate, maintain, and improve our sites, products, and services, to improve our ability to market our products to targeted audiences, to assess trends and interests. Occasionally, we may use your Personal Information to contact you to complete surveys that we use for marketing and quality assurance purposes. We may also use your Personal Information to authenticate our customers, as well as to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity on the Site.

Personal Information may also be aggregated with such information from other visitors to the Site such that the information no longer personally identifies you. We may use and process the aggregated information for the general purpose of evaluating our market and/or business trends, our customer and user demographics, interests and behavior, our past and future product and/or service offerings and/or pricing, or other aspects of our business. We may share such aggregated information with our business partners, vendors, distributors or other collaborators, for these same purposes. We may also sell or license such aggregate information to one or more third parties for use and process in a similar manner.


Lawful Basis

Trace Matters collects and processes your Personal Information where you consent to our doing so. In addition, Trace Matters may lawfully process and/or transfer your Personal Information without your consent, where: (i) the transfer or processing is necessary for the performance of a contract between you or your company/organization and Trace Matters (including any of its affiliates or subsidiaries); (ii) the transfer or processing is required by applicable law; (iii) the transfer or processing is necessary, or legally required, on important public interest grounds, for the establishment, exercise, or defense of legal claims, or to protect your vital interests; (iv) or the transfer or processing is necessary for the purposes of legitimate interests pursued by us or a third party. Such legitimate interest includes, for example, the promotion, marketing and or sales of our products and services to existing and potential new customers.


Sharing collected information

We may share your Personal Information with those who need it to do work for us. In addition, Trace Matters may contract with third-party service providers that are required to keep confidential the Personal Information received from Trace Matters and may not use it for any purpose other than as originally intended in accordance with this Privacy Policy. We require such third parties to comply with our Privacy Policy, and limit their access and use of your Personal Information. Except as described above for aggregated information, Trace Matters does not provide, rent, or sell your Personal Information to third parties for marketing use. Except as described in this Privacy Policy, Trace Matters will not share Personal Information with third parties without your permission, unless required by, or in connection with, law enforcement action, subpoena or other litigation, or applicable law or in connection with a prospective or actual sale, merger, transfer, or other reorganization of all or parts of our business.


Security of your information

Trace Matters is committed to ensuring the security of the personal data you choose to provide us. We employ industry standard technical and administrative controls to protect against unauthorized access to and unlawful interception or processing of your personal information. Notwithstanding this, no security measures can fully eliminate the possibility of unauthorized access to your Personal Information, and as such, Trace Matters shall not be liable for any such unauthorized access.


Linked websites

This Privacy Policy does not apply to any third party websites linked from this Site or that provide links to this Site. Any such linked third party websites will be subject to their own privacy policies, if any. Trace Matters has no obligation to review such third party websites or their privacy policies, and we have no responsibility or liability for the privacy or security of your Personal Information when submitted through these third party websites. We encourage you to review the privacy policy of any third party website before submitting your personal information to such website.


Information choices and changes

Our marketing emails tell you how to “opt out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you. You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt out of our sharing with others, and update your personal information. You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.


Use of Cookies

Trace Matters may use cookies in order to store user-provided information. Cookies are temporary or permanent identifiers that can be sent from a website through your browser to be placed on your computer, enabling the website to recognize your browser and capture and remember certain information to enhance your user experience. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. You may elect not to accept cookies by changing the settings on your web browser, but that may limit your use of some features at this Site.


Applicable law

This Privacy Policy and any and all actions, claims, disputes, or controversies relating to this Privacy Policy, the use of this Site, or any materials therein shall be interpreted according to the laws of the Commonwealth of Massachusetts, United States of America, without regard to its conflicts of laws provisions. By using this Site, you expressly consent to the exclusive forum, jurisdiction, and venue of the state and federal courts of Massachusetts, United States of America, in such actions, claims, disputes, or controversies. Trace Matters makes no representations that this Site is appropriate or available for use in locations outside of the United States, and access to them from territories where their contents are illegal is prohibited. You may not use or export the materials at this Site in violation of United States export or other laws and regulations. If you choose to access this Site from locations outside the United States, you do so on your own initiative and are responsible for compliance with applicable local laws.


European Users

Notwithstanding the foregoing, if you are an EU citizen and/or accessing the Site in the European Economic Area, then the following aspects of the Trace Matters Privacy Policy may apply in addition to the above. Transfers of your Personal Information may be made to entities located outside the European Economic Area, including entities located in the United States, for processing consistent with the purposes above. We will take reasonable steps to ensure that Trace Matters and third parties outside the European Economic Area with whom we contract who may receive such information provide an adequate level of protection to your Personal Information as set out in this notice and as required by applicable law. If you have any questions or concerns regarding the processing of your Personal Information relating to the European Economic Area, you may contact us by clicking the contact link below. If our processing of your Personal Information is covered by EU law you may also lodge a complaint with the corresponding data protection supervisory authority in your country of residence. You can find the relevant supervisory authority name and contact details under


Terms and Conditions

Please also visit our Terms of Use page establishing the use, disclaimers, and limitations of liability governing the use of our website.


Changes to our Privacy Policy

We may modify this Privacy Policy, in whole or in part, at any time and in our sole discretion. If we decide to change our Privacy Policy, we will post those changes on this page, and/or update the Privacy Policy modification date above. Your continued use of this Site constitutes acceptance of this Privacy Policy as modified.


Contact information

If you have questions or concerns regarding this online Privacy Policy, please contact

Last Revised: 2/10/2020

bottom of page